FREQUENTLY ASKED QUESTIONS
How do I place an order?
You can browse and select the silicone water pipe seals you need through our website. After finding the right product, click the “Add to Cart” button. After completing the shopping, go to the shopping cart page, follow the prompts to fill in your information and make payment.
What payment methods can I use?
We accept a variety of payment methods, including credit cards (such as Visa, MasterCard), debit cards, etc. All payment information will be protected by secure encryption technology.
How long will my order be shipped?
Normally, we process and ship within 3 business days after payment is confirmed. The specific shipping time may vary depending on the destination and logistics company. You will receive a confirmation email with tracking information after shipment.
How do I track my order?
After shipment, you will receive a confirmation email with a tracking link. You can check the status of your package by clicking the link.
What should I do if there is a problem with my order?
If you find a problem after receiving your order, such as damaged or wrong items, please contact our customer service team immediately. Please keep the packaging and the product intact so that we can deal with your problem effectively.
Can I return the product?
Yes, we offer refunds and returns within 7 days of receiving the product. Please ensure that the product is unused and in its original packaging. The specific return process can be found in the Refund and Return Policy page.
Can I change or cancel my order?
You can request to change or cancel your order within 24 hours after the order is confirmed. Please contact our customer service team as soon as possible to explain your request. After 24 hours, the order will enter the processing status and may no longer be changed or cancelled.
How do you ensure the quality of your products?
We are committed to providing high-quality silicone products. All products undergo a strict quality control process and meet relevant safety and quality standards.
Is my personal information safe?
Yes, all personal information you provide on our website will be protected using advanced encryption technology and strictly follow the privacy policy and will not be shared with third parties.
If you have any other questions, please feel free to contact us. We are always happy to help you, thank you for choosing www.hydrosealstore.com!