REFUND AND RETURNS POLICY

Thank you for shopping at www.hydrosealstore.com! We want you to be happy with your purchase. If you are not satisfied, here is our refund and return policy:

    1. Return Policy
      Return Period: You can return your item within 7 days of delivery. Returns after this time will not be accepted.
      Return Conditions: To ensure a smooth return, please ensure that the item is unused, in its original packaging and with all tags intact, and with proof of purchase.
      —————————————————————————————————————————————————————————————————————
    2. Return Process
      Notify Us: Please contact our Customer Service Team at marblewick@hydrosealstore.com to let us know what item you wish to return and why.
      Get a Return Authorization: Once your request is approved, we will provide a Return Authorization and a return address.
      Packaging Items: Please package the item(s) securely along with the original packaging and accompanying documents.
      Postage: Send the package to the return address we provide and make sure to keep proof of postage.
      Note: Return shipping costs are usually borne by the customer unless the item is damaged or sent to the wrong address.
      —————————————————————————————————————————————————————————————————————
    3. Refund Policy
      Once we have received and inspected the returned merchandise, refunds will be processed within 7 business days. Refunds will be made to your original form of payment. If you do not receive a refund within this time frame, please check your bank account or credit card statement, or contact our customer service team directly.
      —————————————————————————————————————————————————————————————————————
    4. Non-returnable items
      The following items are not eligible for return or refund:
      Personalized or customized items, any clearance items, etc.
      —————————————————————————————————————————————————————————————————————
    5. Exchange Policy
      If you wish to exchange an item (e.g., different size, color), please follow the return process to return the original item first, and place a new order for the new item after the refund.

 

Thank you for choosing www.hydrosealstore.com, we look forward to serving you and ensuring that your shopping experience is pleasant and smooth!